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Help Center

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How do I sign in using my Facebook account?
Click the "Log in" button in the upper right corner of the homepage. If you haven't logged in to your Facebook account yet, enter your Facebook account and password in the pop-up window. If you have already logged in to Facebook, simply click on the Facebook logo.
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How to get instant customer support on poestore.com?
Please don’t hesitate to contact our LiveChat to help on your inquires by clicking “Live Chat” on the bottom right of our website. We provide 24/7 online service. In case if you encounter network issue or long queuing time, you can also email us by Support@poestore.com.
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How to track my order after payment?
There are several ways for you to track and check your order status after payment:
(1) If you have registered poestore member, you can track and check more order details on your member account..
(2) You can get notification emails from poestore.com when payment is made, when there is a problem with the order and when the order is completed.
(3) You can contact us via LiveChat to check your order easily by the help of our agents.
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Is it safe?
Our service is 99.99% safe. However, it's important to consider the risks associated with RMT (Real Money Trading), as the game developer might actively work to limit such services. We take extensive security precautions both in-game and beyond to ensure the safety of orders, making this the most secure POE shop available today.
To maintain this level of safety, we recommend avoiding any in-game discussions about your order. Additionally, when trading, it's best to exchange items of little or no value, such as free or useless items. By following these guidelines, you can minimize potential risks.
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How do I know if my order is ready?
We strive to prepare your order as quickly as possible. Please remain online in the game while waiting for the trade. If you're not online when your order is ready, we will send you an email notification requesting you to log in for the trade. Alternatively, you can reach out to us via live chat to let us know your availability for delivery.
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How can I become a VIP?
You can sign up on our website by clicking the button in the upper-right corner of the homepage. Registration is available using your email address or other social media methods. As you meet the requirements for each rank, you'll be promoted to the next VIP level. Your current VIP rank is determined by the total number of orders you've placed and the amount you've spent. Each rank offers unique discounts and benefits.
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How do I place my path of exile order?
To start, select your Path of Exile platform from the menu and choose your server. Use the search field to quickly locate the POE items you’re interested in. Once you’ve found your desired products, you can immediately add them to your shopping cart, which is located in the top-right corner of the page. Afterward, click on the check-out button to proceed.
At the check-out stage, make sure to provide your character name and carefully read the notes. Finally, select your preferred payment method from the wide range of options available and complete your purchase.
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What if my payment fails?
There are many reasons for payment failure, here are the common reasons:
(1)You have insufficient balance.
(2)You input your card information wrongly.
(3)There is a limit on your card.
Please contact your bank to make sure you can make payments to companies located in other countries.

Try these options:
1. If you are trying to purchase through PayPal, we recommend contacting PayPal to ask for clarification why the payment failed, and you can also try using a credit card that is not attached to the same banking institution.
2. If you are using a credit card/debit card. First, you can try to purchase one more time. Second, you can contact your bank to make sure there isn't an issue with your card. Finally, you can change another card to have a try.
3. If you pay with local payments, please don't worry, you can try it one more time. Some payment methods will be a little delayed, you can contact our online agents to confirm the payment status.
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What forms of payment do you accept?
We offer multiple payment options to ensure convenience and security for our customers. These include PayPal, Skrill, Visa, Mastercard, as well as various local payment methods. Rest assured, all our payment gateways are reliable and safe to use. During checkout, you'll be able to see the applicable fees for each method, which are calculated based on the total payment amount.
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What is an e-check pending?
An "e-check pending" status occurs when a payment is initiated through PayPal but the funds are being transferred from a bank account or credit card linked to the PayPal account. This process typically takes 3–7 days to complete, during which the payment remains in a pending state.
Unfortunately, this delay is beyond our control, as PayPal manages the processing. You have two options in this situation: you can wait until the e-check clears, or you can contact PayPal to cancel the payment and proceed with an alternative payment method for a quicker resolution.
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How can I get a coupon?
We occasionally provide coupons to our loyal customers as a token of appreciation. To ensure you don’t miss out, make sure to subscribe to our newsletter, where we share our latest offers and updates. Additionally, by following our social media accounts, you can join in on coupon campaigns and take advantage of exclusive discounts. Stay connected with us to make the most of these opportunities!
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Can I use a coupon and VIP discount at the same order?
Unfortunately, only one type of discount can be applied to each purchase. This ensures fairness and consistency in our promotional offers. We encourage you to choose the discount that provides the best value for your order!
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How long it takes until I get my refund?
If you pay by PayPal, the money will be shown up in your PayPal account instantly after we refund at our end. If you pay by a Credit Card, after we refund, it usually takes 3-5 business days for the money to be shown up in your card.
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What should I do if my inventory is full?
Your inventory has a limited storage capacity. If it becomes full, you'll need to transfer items to your stash to free up space. Once you've made room in your inventory, you can continue collecting more items without any interruptions.
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If I purchase something, can I cancel it later?
Cancellation is typically possible if the goods have not yet been delivered. Feel free to reach out to us at any time to request an order cancellation, and we’ll assist you promptly.
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How long does it take to get my goods?
That's a great question! The delivery time depends on the quantity you order. We maintain a large stock of items and have the ability to farm a significant amount of items and currencies whenever needed. Currency orders are typically delivered within 5–50 minutes, while other items or boosting services may take a bit longer. For real-time updates about your order, feel free to reach out to us via Live Chat!
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Can I choose to take my order at another time?
Absolutely! You’re welcome to contact our live chat at any time if you need to place orders outside standard hours. Since we're online 24/7, we can hold your order until it’s ready for completion, ensuring a seamless experience for you.
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What happen if I would be offline?
No problem at all! We'll make every effort to deliver your order promptly by inviting you directly in the game. Our support agents will explore all possible ways to contact you and ensure a smooth trade as soon as you're ready to go online. Your convenience is our priority!
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If I make a mistake with my order, can I fix it?
Once an order is successfully paid, we promptly send a confirmation email containing all the order details to the customer. If you notice any issues with the order, please reach out to us via email or live chat before delivery, and our agent will assist you in resolving the problem. However, once the order has been completed, we are unable to make any changes or take responsibility for it. Thank you for your understanding!
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How to get PoE 2 Currency and Items I bought?
First of all, ensure you select the right server and put the Correct Character Name (You can press the C key to check it in the game) when ordering. When your order is ready, our staff will send you a party request in the game. After you accept, we will start a trade. Remember to clear your inventory before trading, and put some unwanted items when trading to make the trade look real. We may trade several times if there are many items.
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How to get PoE 2 Quick Gold I bought?
In Path of Exile 2, players cannot trade gold directly. We will trade some valuable items to you. You can sell them to vendors in the game to get gold. We will ensure you get enough gold, sometimes more than the amount in your order.
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