Refund Policy

Refund Steps

• 1. Customers should email Support@poetore.com or contact the 24/7 Live Chat on our site with their refund request.
• 2. Upon receiving the request, we will promptly verify the order details.
• 3. If the situation qualifies for a refund, we will process it as quickly as possible, though the time frame may vary depending on the payment method used.

Refund Conditions

Customers can initiate a refund under the following circumstances:

• 1. POEStore's error prevents the order from being completed on time.
• 2. An unexpected operational failure occurs during the transaction.
• 3. Inventory shortages hinder order fulfillment.

Refund Notice

• 1. Customers may request a refund after successful payment, provided the order is not yet completed. Refunds apply exclusively to undelivered products.
• 2. If the customer's personal information cannot be matched with the original bank details, the transaction may be flagged as high-risk.
• 3. POEStore reserves the right to interpret and enforce the Refund Policy.